"Great customer service isn't a daily choice; it's a lifestyle worth being lived."
Scott is an industry professional and veteran engineer with over 35 years of experience in technology. His lifelong love of electronics and passion for service have provided for a distinguished career in the AV and technology trades.
As a kid who grew up building speakers and ham radios, the consumer electronics industry seemed to be a proper fit. Just out of school, his first job would be in television service/repair. His career took a turn when he landed a position as a field technician specializing in high-end residential electronics. Most of the projects were new construction or retrofit; this helped shape his focus on "the successful implementation of technology as it relates to the construction process". Since then, Scott has helped to build incredible homes, high-rise office buildings, hotels, network operations centers, and houses of worship. After spending 5 years with a top AV contractor, He took a break from installation and focused on design consulting and sub-contracted system programming. Scott has been programming automation systems like Crestron, AMX, and Lutron at a high level for well over 25 years. While consulting on the Louis Vuitton towers in NYC, he was approached and asked to take on a GM role at a fledgling AV company in New York. Scott would go on to build a successful installation and service company, streamlining administrative processes and helping to manage the ongoing body of work to closure.
Scott would eventually start Complete Controls, a high-end AV company with an affiliate business model. Complete Controls specializes in large projects in several major markets around the country. Headquartered in New York with offices in Hawaii and Grand Cayman, Complete Controls had active projects and personnel from San Francisco to Miami.
After reaching the pinnacle of what would seem to be the natural progression of a career, Scott would eventually divest his responsibilities and focus more as a hands-on artisan. In 2012, Scott opened Media Services of New York (MSNY), providing a mix of consulting, programming, and installation services across several verticals (Corporate, Hospitality, Healthcare, and Residential). Scott eventually found a focus with greater purpose within Healthcare & Patient Experience. Initially providing marque account management and running an innovation lab out of Memorial Sloan Kettering, Scott's original role would be to bridge communications between the clients and in-house engineering resources. Scott's broader understanding of technology has grown to provide various ancillary services in healthcare, including AV installations (corporate communications), digital signage, OR suite design, telemetry displays, remote video monitoring solutions, and chapel broadcast systems.
Scott and the team still provide commercial and residential AV installations, subcontracted AV system programming, consulting, system design, and traditional project management. Additionally, specializing in progressive web development, brand activation, and engagement technologies, Scott and the team enjoy consulting on new business development projects. "We have developed a love of using innovation to help businesses communicate value." Leveraging technology, they aspire to provide unified omni-channel messaging across several communications mediums.
"Authentic engagement is about bi-directional communications and fostering the conversation that conveys a message (helping companies and institutions find their voice)."
Sales
Lead development and proposal generation. Past duties have included needs analysis, pre-sales engineering, contract development and presentation. He is capable of both developing and bidding on large project specifications.
Project Management
Having provided both in-house and field coordination of various-size installation projects, Scott is extremely comfortable dealing with architects, designers, contractors, tradespeople, and end-users. He has worked extensively in the Healthcare vertical and is adept at working with clinicians and key stakeholders to successfully adopt technology.
System Engineering and Programming
Systems engineering skills have included a diverse range of low-voltage and software-driven projects. He has completed numerous installations, including small self-contained systems, large venue presentations, engagement solutions, digital signage, and multi-room audiovisual distribution. He specializes in system integration and has several years of experience programming automation and environmental controls. Additionally, he is a certified full-stack web developer for React and React Native.
Business Systems Development & Management
Scott has extensive entrepreneurial experience building and managing new business models. He has created marketing and business plans, provided strategic market analysis, and developed key sales initiatives and campaigns. He currently consults on new business development, MVP, Go-to-Market, and digital communications strategies.
